Privacy Policy

This Privacy Policy was last updated on March 3, 2023

Our Commitment to Your Privacy

At Handpan 360, we are committed to protecting your privacy online. This page explains how we collect, use, and protect the information you provide to us through our websites, mobile sites, applications, social media sites, services, applications, campus, and any other personal information obtained when you call, email, or otherwise communicate with Handpan 360. By accessing our Sites on any computer, mobile phone, tablet, or other device, making a purchase from Handpan 360, or otherwise interacting with us, you agree to the terms of this Privacy Policy.

We may modify this Privacy Policy at any time, and will post the current version on the Sites. We encourage you to periodically review our Privacy Policy to stay informed about how we are using the information we collect.

What Information Do We Collect?

Information That You Provide Us

We accept and store some information that you submit on the Sites or by any other means. For example, you may provide personal information when you place an order, enter a giveaway, request a publication, or contact us. This information may include name, address, phone number, email address, billing address and other personal information. We do not personally store your credit or debit card and payment information, expiration date, or CVV code. Payment information is stored and encrypted by Shopify. You can read about Shopify's PCI Compliance here.

Telephone or Video Calls with Handpan 360

We constantly review our own performance to ensure that we're providing exceptional service and support. Some phone calls or video calls are recorded or monitored for providing our services to you.

Web Site Use Information

We collect and analyze technical information about how customers interact with the Sites including, but not limited to, IP addresses, MAC address or other device identifier, browser types, operating systems, pages and content viewed and clicked, links, the state and country from which you access the websites, dates and times of your visit, and other information.

Google Analytics

Handpan 360 may use Google Analytics to evaluate use of the Sites for our internal purposes such as evaluating usages of the Sites. To learn how Google Analytics collects and processes data, please visit: “How Google uses data when you use our partners’ sites or apps” located at https://www.google.com/policies/privacy/partners.

Cookies

We use cookies to enhance your experience and personalize your interaction with the Handpan 360 website. Cookies are small text files that are stored on your computer when you access our Sites. They allow us to differentiate you from other shoppers and store and retrieve information about your interaction with the website, such as items in your shopping cart or wishlist. We may also use cookies to allow you to use the Sites without having to re-enter your user name and password, monitor the Sites usage, manage the Sites, and improve our products and services. However, you may have difficulty accessing and using some pages and features on the Sites if you choose to reject cookies or manually delete them. Please note that browser-management tools for cookies are outside our control and we cannot guarantee their effectiveness.

Email Information and Contact Forms

We may collect, store, and use any information you submit through email or any of the forms on our Sites. We may also collect information about email communications, such as confirming that an email was opened or which links were clicked.

Suspected Crime Information

To protect customers, the public, and our business against risks and crime, we may collect personal information to prevent and detect fraud and abuse.

 

 

How We Use Collected Information

We use collected information for the purpose of administering our business activities, such as completing and tracking orders, customer service, communicating with customers, customizing the shopping experience, troubleshooting, and improving the website design and functionality. We may use the address information you provide with Google Maps APIs to simplify address entry and ensure the address is formatted for our shipping partners. We may send you promotional messages by mail or email, but you will always have the option to opt-out of such communications (see below). We may combine the information we collect through cookies, web beacons, or other technology tools with other information we have collected from you or information from other sources. We do not intentionally share your information with third parties except as required by law or to facilitate business operations, such as shipping partners and payment processors.

Interest-Based Advertising

We may use third-party advertising companies that use tracking technologies to serve our advertisements across the internet. These companies may collect information about your visits to Handpan 360's website and other websites and your interaction with our advertising and other communications. These advertising companies serve ads on behalf of us and others on non-affiliated sites, and some of those ads may be personalized, meaning that they are intended to be relevant to you based on information collected about your visits to the Sites and elsewhere over time. Other companies may also use such technology to advertise on the Sites.

 

How We Protect Your Information

To maintain the security of your information, we take reasonable and appropriate measures. We use the Shopify platform to keep your information secure. To learn more about Shopify's customer privacy policy, please click here. However, no security system is perfect, and we cannot guarantee the security of your information in all circumstances.

If you suspect a data breach, please contact us by emailing us at handpan360@gmail.com or calling ‪(352) 316-7919‬.

How You Can Review or Correct Your Information

We respect your right to access and correct your personal information. To review or correct your personal information or change your communication preferences, please email us at handpan360@gmail.com, and we will be glad to help. You may choose to stop receiving promotional communications at any time. If you have subscribed to any of our email newsletters, you may unsubscribe anytime.

Children

Handpan 360's website is not directed towards children, and we do not knowingly collect any personal information from children under the age of thirteen without verifiable parental consent. If you believe that a child has provided personal information to us, please contact us promptly as described below, and we will endeavor to investigate and delete such information from our systems.

Links to Other Websites

Handpan 360 is not responsible for the content or practices employed by other websites that are linked to/from the Handpan 360 website, including but not limited to, payment processing sites like PayPal and Affirm and social media sites like Facebook, YouTube, Twitter, and TikTok, which may have privacy policies that differ from our own. When you use a link to go from Handpan 360's website to another website, our privacy policy is no longer in effect. We are not responsible for the activities and practices that take place on these websites. We recommend that you review the privacy policy posted on any external site before disclosing any personal information. If you have any questions about their privacy policies, please contact those websites directly.

Online Community

Handpan 360 respects the privacy of our users and is committed to protecting any information shared on our Sites, including our online community managed by an external service. Any personal information shared within the community will be used solely for the purposes of facilitating communication and community building among Handpan 360 users. We will not sell or share this information with any third parties, except as required by law. By using the Handpan 360 online community or any external service we use to manage it, users agree to comply with our Terms of Use and this privacy policy. We reserve the right to update this policy at any time, and users will be notified of any changes.

Do Not Track (DNT)

Some web browsers have a privacy preference setting called “Do Not Track” (DNT) that allows users to opt out of tracking by websites and online services. At this time, there is no universal standard for recognizing DNT signals, so Handpan 360 does not currently recognize DNT.

Accessibility

If you have a disability and require an alternative format of this Privacy Policy, please contact us by email at handpan360@gmail.com or by phone at ‪(352) 316-7919‬.

Visitors from Outside the USA — Cross-Border Transfer

The Handpan 360 website is hosted in the United States, and if you are visiting the website from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries in accordance with this Privacy Policy. The data protection and other applicable laws in the United States or other countries may not be as comprehensive as those laws or regulations in your country, or may otherwise differ from the data protection or consumer protection laws in your country. By using the website and providing personal information to us, you consent to the transfer of your information to our facilities as described in this Privacy Policy.

Right to Lodge Complaints

We are committed to transparency in the collection and use of personal information and welcome your questions and concerns. If you have any concern or complaint about how we handle your personal information, please contact us using the information below. If you believe we have not addressed your concerns, you may have the right to lodge a complaint with a supervisory authority in your country of residence or in the United States. To learn more about how to file a privacy complaint with the Federal Trade Commission, please visit https://www.ftccomplaintassistant.gov.

Your Consent

By using our website, you consent to our collection and use of your personal information as described in this Policy. We may update our policies and procedures, and any changes will be posted on our website to keep you informed of what information we collect, how we use it, and under what circumstances we may disclose it.

Contact Information

If you have any questions or concerns about this Privacy Policy or how we collect and use customer information, please contact us by email at handpan360@gmail.com, by phone at ‪(352) 316-7919‬, or by mail at Handpan 360, ATTN: Legal Department, 900 Northwest 8th Avenue, Gainesville FL 32601.

Privacy Policy for California Residents

This Privacy Policy for California Residents section supplements the information above and applies solely to consumers who reside in the State of California ("consumers" or "you"). The Privacy Policy above describes the personal information we collect, the sources from which we collect it, the purposes for which we use it, the limited circumstances under which we share personal information, and with whom we share it. To comply with the California Consumer Privacy Act of 2018 (CCPA), these additional disclosures are required and any terms defined in the CCPA have the same meaning when used herein. California law permits our customers who are California residents to request certain information about our disclosure of personal information to third parties for their own direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. To make such a request, please contact us as described below under “Contact Information.”

Information We Collect

We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device ("personal information"). Personal information does not include publicly available information from government records or deidentified or aggregated consumer information.

We have collected the following categories of personal information from its consumers within the last twelve (12) months:

• Identifiers: Real names, aliases, postal addresses, unique personal identifiers, online identifiers, Internet Protocol addresses, email addresses, account names, Social Security numbers, driver's license numbers, and other similar identifiers.
• Personal Information: Names, signatures, Social Security numbers, addresses, telephone numbers, driver's license or state identification card numbers. We collect and Shopify stores bank account numbers, credit card numbers, debit card numbers, and other financial information.
• Commercial Information: Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
• Internet and Network Activity: Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.

We obtain the personal information listed above from forms you complete or products and services you purchase, and by observing your actions on our Sites.

Use of Personal Information

At Handpan 360, we collect personal information for various purposes, including but not limited to:

• Fulfilling the reason you provided the information, such as responding to an inquiry or processing a payment for a product or service.
• Providing and personalizing our Sites, products, and services to meet your preferences and needs.
• Creating, securing, and customizing your account with us.
• Processing your transactions, requests, and payments and preventing fraud.
• Responding to your inquiries and concerns and improving our customer support.
• Personalizing your website experience and providing targeted offers and advertisements with your consent.
• Maintaining the safety, security, and integrity of our Sites, products and services, and technology assets.
• Conducting research, testing, and analysis to develop and improve our products and services.
• Complying with applicable laws, regulations, and law enforcement requests.

We will not use your personal information for any materially different, unrelated, or incompatible purposes without first notifying you.

Sharing Personal Information

Handpan 360 or Shopify may disclose your personal information to third-party service providers for business purposes, such as payment processing or order fulfillment. When we share personal information for a business purpose, we require the recipient to keep the information confidential and to only use it to perform the contracted service. We do not sell personal information to third parties.

Your Rights and Choices

We respect your privacy and want you to have control over your personal information. As a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) with respect to your personal information.

Right to Know

You have the right to request information about the personal information we have collected about you in the past 12 months. Specifically, you have the right to request that we disclose to you:

• The categories of personal information we collected about you;
• The categories of sources from which the personal information was collected;
• The business or commercial purpose for collecting or selling your personal information;
• The categories of third parties with whom we share your personal information; and
• The specific pieces of personal information we have collected about you.

If we have sold or disclosed your personal information for a business purpose, you also have the right to request two separate lists identifying:

• The personal information categories that each category of recipient purchased; and
• The personal information categories that each category of recipient obtained.

To request this information, you can email us at handpan360@gmail.com.

Right to Delete

You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete your personal information from our records, unless an exception applies. If we cannot fulfill your request, we will explain why.

To exercise your right to delete, you can email us at handpan360@gmail.com. We will respond to your request within the time required by law.

Verifying Your Request

Handpan 360 is committed to ensuring that your personal information is secure and protected. To ensure that only you or an authorized person can request information about your personal information, we will need to verify your identity before we can respond to any request made by you or on your behalf.

To verify your request, we may ask you to provide personal information that we already have on file, or we may request additional information to help us verify your identity. The information that we may require could include your name, email address, phone number, or address.

You may also authorize an agent to submit a request on your behalf by providing us with a valid power of attorney, written authorization or written permission signed by you. We may also need to verify the identity of your authorized agent.

Once we receive your request, we will review it to ensure it meets our requirements for verification. If we cannot verify your identity or authority to make the request, we may not be able to fulfill your request. We will notify you if we are unable to verify your identity or authority.

If we are able to verify your request, we will respond within 45 days of receiving your request. If we need more time to respond, we will notify you in writing and explain the reason for the delay. We may extend our response time up to 90 days in total.

We will provide our response to you in writing or electronically. If we are unable to fulfill your request, we will explain the reason for our inability to do so. We will also inform you of any fees that may apply, but we will not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded.

Please note that any disclosures we provide will only cover the 12-month period preceding the request. For data portability requests, we will provide your personal information in a format that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance, specifically using JSON.

We value your privacy and strive to protect it. If you have any questions or concerns about our verification process, please contact us by email at handpan360@gmail.com or by phone at ‪(352) 316-7919‬.

Right to Opt-Out — Do Not Sell My Personal Information

If you are at least 16 years old, you have the right to direct us not to sell your personal information at any time (the "right to opt-out"). We do not sell the personal information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization (the "right to opt-in") from the consumer who is at least 13 but not yet 16 years old, or the parent or guardian of a consumer less than 13 years old. Consumers who opt-in to personal information sales may opt-out of future sales at any time.

To exercise the right to opt-out, you or your authorized representative may submit a request to Handpan 360 by emailing us at handpan360@gmail.com.

Once you make an opt-out request, Handpan 360 will wait at least twelve (12) months before asking you to reauthorize personal information sales.

You do not need to create an account with Handpan 360 to exercise your opt-out rights. Handpan 360 will only use personal information provided in an opt-out request to review and comply with the request.

Non-Discrimination

Handpan 360 will not discriminate against you for exercising any of your CCPA rights. Handpan 360 will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you with a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, Handpan 360 may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive offered by Handpan 360 will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time in our discretion and without prior notice. If we make any material changes to the Privacy Policy, we will post the updated policy on our website and update the effective date at the top of the policy. Your continued use of our website after any changes to this Privacy Policy means that you agree to be bound by the terms of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, our data processing practices, or your rights regarding your personal information, please contact us by email at handpan360@gmail.com or by phone at ‪(352) 316-7919‬.

We value your privacy and are committed to ensuring that you have control over your personal information.